Planndora Terms of Service

These Terms of Service ("Terms") are an agreement between Apptriangle Pty Ltd (ABN 78 651 767 949, ACN 651 767 949) of 10 Mount Street, North Sydney, 2060, NSW, Australia ("Apptriangle", "Planndora", "we", "us", or "our") and you, the person or organization using Planndora (the "Service").

By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service. If these Terms are presented to you as part of a separately signed enterprise agreement or order form, that document governs to the extent it conflicts with these Terms.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization for the rest of these Terms.

You must be at least 18 years old, or the age of majority in your jurisdiction if higher, and have the legal capacity to enter into a binding contract, to agree to these Terms on your own behalf or on behalf of an organization. Planndora is intended for professional and organizational use and is not directed to children.

Planndora provides multi-tenant project and product management tools, including projects, issues and tasks, sprints, documentation, ideas, comments, attachments, watchers, notifications, integrations, APIs/MCP tooling where enabled, and platform administration features.

• Features and limits vary by plan and may change as we improve the product; we'll give reasonable notice before removing a feature that materially reduces the value of a plan you're actively subscribed to.
• Free and paid plans may impose seat, storage, or feature limits as shown at signup or in billing settings.
• Platform administrators may operate security, mail-usage, pricing catalog, and database administration tools that are not part of a customer workspace, subject to the access controls described in our Privacy Policy.

• You must provide accurate registration information and keep credentials secure.
• You are responsible for activity under your account and for members you invite, to the extent that activity is authorized or enabled by you.
• Organization administrators manage members, roles, projects, billing, and workspace settings for their organization.
• Project members may view issues within invited projects; editing an issue generally requires admin privileges or being an assignee, as enforced by the product.
• We may suspend or restrict an account that violates these Terms, fails payment obligations, or poses a security risk, using the process in Section 18.

• Do not attempt unauthorized access, probe, or disrupt the Service, including credential stuffing, scraping beyond permitted APIs, or distributing malware.
• Do not upload unlawful, infringing, defamatory, or harmful content.
• Do not abuse invitations, email sending, integrations, or APIs in ways that harm other users or infrastructure.
• Do not circumvent plan limits, billing, IP blocks, or security controls.
• Do not use the Service to harass others or violate applicable laws and regulations.
• Do not use the Service, including any AI or MCP-connected feature, to build a competing product, to benchmark against the Service for competitive purposes, or to attempt to extract underlying models, prompts, or training data, without our prior written consent.
• Do not attempt to interfere with, probe, or manipulate any AI or MCP tooling in a way designed to bypass its intended controls (for example, prompt injection intended to exfiltrate another tenant's data).

• You retain ownership of content you submit ("Customer Content"), including projects, issues, comments, documents, and attachments.
• You grant Apptriangle a limited, non-exclusive, worldwide license to host, process, transmit, and display Customer Content solely to operate, secure, and improve the Service, and to comply with law. This license ends when the Customer Content is deleted, except to the extent retained in back-ups for a reasonable period or as required by law.
• You represent that you have the rights needed to submit Customer Content and that it complies with these Terms and applicable law.
• Organization admins control workspace membership and may access Customer Content according to role permissions.

Some features, including AI-assisted functionality delivered through Model Context Protocol (MCP) tooling, may be offered as beta, preview, or early-access features. These are provided "as is," may change or be discontinued at any time, and may be less reliable than generally available features. Section 4 of our Privacy Policy describes how MCP deployment is configured — on infrastructure your organization controls by default, or on an environment agreed with you where you don't have your own infrastructure — and that configuration governs how data reaches these features. AI-assisted output may be inaccurate or incomplete; you're responsible for reviewing it before relying on it, particularly for decisions with legal, financial, or safety consequences.

Paid plans use per-seat prorated billing. An organization admin purchases a plan and pays for the first seat immediately as the admin user. The billing cycle starts on the day of purchase.

Each time a new member is invited and added, a prorated amount is charged based on the remaining days in the current billing cycle. On the next renewal date, the full amount is charged for all active members. If a member is removed, a credit is applied to the next invoice where supported by the payment processor.

We may offer a free trial of paid features for 30 days. At the end of the trial, your plan converts to a paid subscription and billing begins under Section 8 and 9 unless you cancel before the trial ends. We'll disclose the trial length and conversion terms before you start a trial.

• Optional integrations (for example Slack, WhatsApp, Google services, or MCP tools) are subject to those providers' terms and privacy policies.
• You are responsible for configuring integrations lawfully and for credentials you supply.
• We are not responsible for third-party services outside our reasonable control, though we'll act reasonably to help you resolve integration issues connected to our side of the connection.

• The Service — including software, UI, branding, documentation, and default configurations — is owned by Apptriangle Pty Ltd and its licensors.
• Except for rights expressly granted to use the Service under your plan, no license to our intellectual property is transferred.
• Feedback you voluntarily provide may be used to improve the Service without obligation to you, but this does not transfer ownership of your Customer Content or grant us rights beyond what Section 6 already grants.

Each party may access confidential information of the other. You will not disclose Apptriangle's non-public information. We will not disclose your Customer Content except as needed to provide the Service, as directed by your organization admins, as described in the Privacy Policy, or as required by law. This Section survives for 5 years after termination, or indefinitely for information that qualifies as a trade secret under applicable law.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. You are responsible for maintaining appropriate backups of critical Customer Content.

Non-excludable guarantees: nothing in this Section or these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law, or any other applicable law (including UK and EU consumer protection law, where you are contracting as a consumer rather than a business), that cannot lawfully be excluded, restricted, or modified. Where our liability for failing to meet such a guarantee cannot be excluded but can be limited, and the Service is not of a kind ordinarily acquired for personal, domestic, or household use, our liability is limited, at our option, to re-supplying the Service or paying the cost of having it re-supplied.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunity, even if advised of the possibility of such damages.

Subject to the carve-outs below, each party's aggregate liability arising out of or related to the Service is limited to the greater of (a) the amounts you paid us for the Service in the twelve (12) months before the claim giving rise to liability, or (b) AUD $100.

Carve-outs: the limitations in this Section do not apply to (i) a party's indemnification obligations under Section 16, (ii) either party's breach of Section 13 (Confidentiality), (iii) death or personal injury caused by a party's negligence, (iv) fraud or fraudulent misrepresentation, (v) willful misconduct or grossly negligent conduct, or (vi) liability that cannot be limited or excluded under applicable law, including non-excludable consumer guarantees referenced in Section 14.

• By you: you agree to indemnify and hold harmless Apptriangle and its affiliates from claims, damages, and expenses (including reasonable attorneys' fees) arising out of your Customer Content, misuse of the Service, violation of these Terms, or violation of applicable law.
• By us: we will indemnify and hold you harmless from third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes that third party's intellectual property rights, and will pay resulting damages and reasonable costs finally awarded, except where the claim arises from your Customer Content, your modification of the Service, or your use of the Service in combination with something we didn't provide. This is your sole remedy for such claims, and is subject to the liability cap and carve-outs in Section 15.
• Each party's indemnification obligation is conditioned on the indemnified party giving prompt written notice of the claim, reasonable cooperation, and control of the defence and settlement by the indemnifying party (the indemnified party may participate with its own counsel at its own expense).

You represent that you are not located in, and will not use the Service in or from, a country or region subject to comprehensive Australian, US, UK, or EU trade sanctions, and that you are not a person or entity subject to such sanctions or listed on an applicable denied-party list. You will comply with applicable export control and sanctions laws in your use of the Service, including with respect to any data or content you submit.

• You may stop using the Service at any time and request account or organization closure through support or available workspace settings.
• We may suspend or terminate access for material breach of these Terms, non-payment (following the notice process in Section 9), abuse, IP blocking related to your misuse, or a genuine risk to the security of the Service or other users. Except where immediate action is reasonably necessary to prevent harm or comply with law, we'll give you notice and a reasonable opportunity to cure before suspending or terminating for breach.
• Neither party may terminate an active paid term without cause before it ends, except as this Section or applicable law allows.
• Upon termination, your right to access the Service ends. We'll make Customer Content available for export for a reasonable wind-down period (at least 30 days, unless we're required by law to delete sooner), after which we may delete it, subject to our Privacy Policy and legal retention obligations.
• Sections that by nature should survive (including ownership, billing amounts owed, warranty disclaimers, liability limits, indemnification, confidentiality, and dispute resolution) survive termination.

We may update these Terms from time to time. We'll post material changes on this page with an updated effective or "last updated" date, and where a change materially and adversely affects your rights, we'll give you at least 30 days' notice (for example by email to your account's billing or admin contact). If you don't accept a materially adverse change, you may terminate your subscription before it takes effect and receive a pro-rata refund of prepaid, unused fees for the remainder of your then-current term. Continued use after a change takes effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law principles, and subject to any non-excludable consumer or small-business protections that apply where you're located, which these Terms do not limit.

If a dispute arises, first raise it in good faith with support@planndora.com so we can attempt an informal resolution. If we can't resolve it informally within 30 days, either party may propose mediation before a mutually agreed mediator. Subject to the above, each party submits to the non-exclusive jurisdiction of the courts of New South Wales, Australia. Nothing in this Section prevents either party from seeking urgent injunctive relief in any court of competent jurisdiction, or limits a consumer's right to bring proceedings in their home jurisdiction where the law gives them that right.

• Force majeure: neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, internet or power outages, or failures of a third-party provider such as our hosting, email, or payment infrastructure.
• Assignment: you may not assign these Terms without our consent, not to be unreasonably withheld, except to a successor in a merger, acquisition, or sale of substantially all assets on notice to us. We may assign these Terms in connection with a merger, acquisition, or asset transfer.
• Relationship of the parties: the parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
• No third-party beneficiaries: these Terms do not create rights enforceable by anyone who is not a party to them, except as expressly stated.
• Notices: we may give notice by email to your account's registered contact or by posting in-product or on this page; you may give us notice at support@planndora.com or the registered address in Section 22.
• Publicity: we may identify you as a customer and use your name and logo in customer lists and marketing materials, consistent with any brand guidelines you provide; you can opt out at any time by emailing support@planndora.com.
• Severability: if a provision of these Terms is found unenforceable or void (including as an unfair contract term under applicable small-business or consumer protection law), that provision is severed and the rest of these Terms remain in effect, construed to give effect to the parties' original intent as closely as possible.
• No waiver: a failure to enforce a provision is not a waiver of the right to enforce it later.
• Entire agreement: these Terms, together with our Privacy Policy, any Data Processing Addendum, and any order form or enterprise agreement you've signed with us, are the entire agreement between the parties regarding the Service and supersede prior discussions on the same subject.
• US Government end users: if you're a US federal government end user, the Service is a 'commercial item' as defined at 48 C.F.R. §2.101, and is licensed with only the rights granted to all other end users under these Terms, consistent with 48 C.F.R. §12.212 and §227.7202.

Apptriangle Pty Ltd (ABN 78 651 767 949, ACN 651 767 949)

10 Mount Street, North Sydney, 2060, NSW

Questions about these Terms, billing, or account status: support@planndora.com